In sensitive fields like assisted reproduction, customers disclose not only their desire to have children, but also highly private information such as medical history, marital status, family relationships, etc. Leilawa understands that "trust is built on the premise that your secrets are properly protected." In this compliance column, we make our privacy and data protection mechanisms public, allowing for oversight.

1. Minimum Necessity: Only Collect What Is Actually Needed

Leilawa adheres to the principle of "minimum necessity": Only collect information necessary for consulting and educational purposes; no information related to service provision is collected. We never gather customers' privacy in excess, under any pretext.

2. Masking First: No Unmasked Cases

All cases used for education and training must be masked: names, phone numbers, locations, facial features, and other identifiable details must be completely removed. No identifiable information will be shared without explicit permission from the individual.

3. Encryption and Access Control: Keep Keys Under Control

• Encrypted Storage: Customer data is stored in an encrypted manner to prevent plaintext from being scattered around;
• Gradual Access Control: Only authorized personnel have access, with all actions logged;
• Regular Audits: Access records are checked to prevent unauthorized internal use.

4. Three No's for External Use

• No Sale: Customer information will never be used for transactions or monetization;
• No Sharing: Information will not be shared with unrelated third parties;
• No Retention: After the service, data is processed and disposed of according to standards.

5. Customers' Right to Know

You have the right to know what information we hold about you, and to request corrections or deletion of that information. Leilawa has designated channels to respond to such requests, ensuring that the right to know isn't just on paper.

6. Our Commitment

Privacy protection is not an additional requirement for compliance, but a fundamental aspect of what makes Leilawa a trustworthy organization. In industries with strict regulations, protecting customers' secrets means protecting the institution's integrity.